Privacy Policy

At Kaló, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

When you shop with us or contact our team, we may collect information such as your name, email address, shipping and billing address, phone number, and payment details, as well as details you provide when personalising a product (such as a name or wording to be engraved).

We also automatically collect certain information when you browse our site, including your IP address, browser type, device information, and how you interact with our pages, through cookies and similar technologies.

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you about your purchase, provide customer support, personalise your shopping experience, send marketing communications (only if you've opted in), and improve our website and products.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, such as payment processors, shipping carriers, and email marketing platforms, solely for the purpose of providing our services to you.

Cookies

Our website uses cookies to remember your preferences, keep your cart up to date, and help us understand how our site is used. You can control cookies through your browser settings at any time.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to all reasonable requests within a reasonable timeframe.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our contact page.

This policy may be updated from time to time. Any changes will be posted on this page.